BLAME US.

IN THIS ERA OF CALL CENTRES, OUTSOURCING AND FRANCHISING IT WOULD SEEM THAT PERSONAL RESPONSIBILITY IS AN ENDANGERED COMMODITY.  IT IS, HOWEVER, THE PRINCIPLE UPON WHICH WE’VE BUILT OUR BUSINESS.

We’ve all been there.  You’re dealing with a company - be it a phone company, a car company or even a real estate agent - and all you want to do is speak to someone who can make a decision yet all you can get is a recorded message that tells you that your call is “important to us”.

This has never been the case at Ross & Galloway Property.  We know exactly where the buck stops: it stops with us.

ONLY  WORK WITH THE BEST AND BRIGHTEST

We take personal responsibility for everything that goes on at R&G Property.  We can do this in confidence because we know we have assembled one of the best teams in real estate - bar none.

Like any great team, our sales team is a combination of experience (many of our property consultants have been with us for over 15 years) and youthful determination (the opportunity to learn the business from some of the best ‘old-hands’ enables us to attract the brightest young talent).

If we are to put our personal reputation behind our people, then you can rest assured we are only going to work with the very best.

THE BENEFITS OF A SINGLE OFFICE

R&G Property specialise in properties stretching from Stirling Bridge in East Fremantle to Canning Bridge in Applecross.  We've operated from the same Attadale location since 1966, and unlike other Agents we've resisted the urge to open other branches, because it's our firm belief that customers get better service when dealing with a single office.

The equation is simple.  The more offices, the messier the bureaucracy.  Put simply, at R&G Property you will never have any of those "I'll need to check with head-office" moments.

Having one central office also means that all our property consultants have easy access to our entire database.  It also encourages greater sharing of knowledge and information.

This means our property consultants are aware of what is happening across the entire market.  Very often we are able to match buyers and sellers extremely quickly and at the right price.

NOT JUST SELLING IT, LIVING IT

It is not hard to know what is going on in the local market if you’re living in it.  Nearly all our staff live locally.  Our advice on the local area comes from a practical point-of-view and a long-term perspective.

When you live locally you are naturally concerned with what happens there.  In 2003, in what must rank as one of our proudest moments in business, R&G Property was awarded the Prime Minister's Award for our contribution to the local environment.

COMMUNICATION AND ETHICS

The R&G policy applies the principle: Do unto others as you would have them do unto you to all things we think, say and do.

It is our responsibility to keep our clients informed through every step of the selling process.  Our clients can expect to be briefed regularly on the extent of buyer interest in their property, so that they can make informed decisions.  Most importantly, our clients can feel comfortable that they can contact our agents directly whenever they have a question.

We believe R&G Property has been successful for so long because we treat our clients as we would want to be treated ourselves.

It is as simple as that.

If, at any time, you would like to discuss R&G Property’s services, or if you’d like to request a free copy of “Your Guide to Buying and Selling Property with Ross & Galloway” please give us a call or pop into our office at 522 Canning Highway in Attadale.

Our mobile numbers are given below or we can be reached at the office on 9333 5999.

GARY HICKS     JOHN SCAFFIDI       GEOFF INCE
DIRECTOR        DIRECTOR              LICENSEE

0413 119 902   0412 886 682          0412 928 403

TESTIMONIALS

Below are a few selected testimonials we have received about our staff:

Barry Gibson: "He has done an outstanding job....his advice has proved sound, reflecting his years of experience and knowledge of the industry" P. & H. C.

Gary Hicks: "Professional approach with a high level of service & commitment...second to none". D. & D.

Geoff Ince: "...an invaluable member of the R&G Property team: honest, trustworthy, extremely knowledgeable and the complete professional". D, P. & B. B.

Jacqui Dalton: "Jacqui has an energy that is trustworthy, professional, vital, alive, clear and personable". Selina

James Dalton:  "James sold our property within a week! Extremely professional agent". D. & D.

Maggie Shanklin: "...thank you for all your hard work, advice, professionalism, sense of humour and friendship during the buying and selling of our old and new homes". M. & J.

Mike Swale: "We wish to record our great appreciation to Mike Swale for his exemplary handling of the sale of our home". J. & H.

Paul Trainor: "We were most impressed by Mr Trainor from your company. He was frank, friendly and very professional". L. & M.